We recommend booking your move at least 2 to 4 weeks in advance. This gives us plenty of time to plan, reserve the right team and vehicle for your needs, and secure your preferred date. During peak times like weekends, bank holidays and month ends, slots fill up quickly, so the earlier you book, the better.

Yes, we can supply high-quality packing materials, including double-walled boxes, bubble wrap, wardrobe cartons, and heavy-duty tape. This saves you time searching for supplies and ensures your items are well-protected. If you prefer, you are also welcome to use your own materials.

Absolutely. We offer a full packing service where our trained team carefully packs your belongings using the right techniques and materials. We can also unpack everything at your new home, placing items in the correct rooms. If you only need help with fragile items, we also offer a part-packing service.

Yes, we provide insurance to cover your belongings while in our care. This means that in the unlikely event of accidental damage or loss, you are protected. We are also happy to explain the level of cover included in your quote and answer any questions you have.

Yes, our team has experience moving delicate, heavy, and high-value items, such as pianos, antiques, and artwork. We use specialist equipment, such as piano trolleys, protective blankets, and custom packaging, to ensure these items are transported safely.

Of course. While we are based in Newcastle and serve the North East, we regularly help customers relocate across the UK. Whether you are moving to a nearby town or the other end of the country, we can plan and carry out your move with the same care and attention.

Yes, we provide secure storage solutions for both short-term and long-term needs. Our storage facilities are clean, monitored and safe so that you can store furniture, boxes or office equipment with confidence. We can also collect your items, store them for as long as you need, and deliver them when you are ready.

Yes, our movers can disassemble large furniture items, such as beds, wardrobes, desks, and shelving units, and then reassemble them at your new property. This service saves you time, reduces the risk of damage during transport, and ensures your furniture is set up correctly in your new space.

We use protective materials and employ careful loading techniques to ensure everything remains secure. Items are wrapped in blankets, strapped safely inside the van, and positioned to avoid movement during transit. Fragile items receive extra protection to ensure they arrive in perfect condition.

We always plan carefully, but sometimes unexpected delays can happen, such as traffic or access issues. If this occurs, we will keep you updated throughout the process. Our priority is completing your move safely and professionally, even if it takes longer than expected.

It is helpful if you are present to answer questions and provide access. However, if you cannot be there, we can make arrangements in advance to carry out the move based on your instructions. Many customers provide a key or have a trusted contact on site.

Yes, we have extensive experience with business and office moves. We can relocate desks, filing cabinets, IT equipment and more, with minimal disruption to your business. Our team can also dismantle and reassemble office furniture and ensure everything is set up correctly in your new workspace.

We accept multiple payment methods for your convenience, including bank transfer, credit or debit card, and other secure options. All details will be included in your quote, so you know exactly how and when to pay.

We do not transport pets for safety reasons. However, we can offer practical advice on helping your pets adjust to moving day. This includes preparing a travel kit, arranging for a friend to look after them during the move, and setting up a quiet space in your new home.